High Sierra Group
High Sierra Group Areas of Expertise:
• HACCP Certification
• Supply Chain Systems
• Product Certification
• Overseas Certifications
• AIB, CCOF, & AEI
• Chemical R&D
• Lab Research & Testing


 
  • Return & Credit Policy

CONDITIONS OF RETURN:

 

ALL SALES ARE FINAL

 

Exceptions are as follows:

 

*Damaged Product

 

If the product is delivered damaged, do not accept delivery.  The carrier will return the shipment and you will not be charged.

 

You will have five days to contact our office if the product is found to be damaged upon opening.  If you do not contact us within that five day window we will use our discretion, depending on the product, whether or not we can accept the return.  Please be sure to check all items upon delivery.

 

*  Received Wrong Item

 

If you received the wrong item please contact us within 5 days to arrange return shipping.  You will receive a full refund of the cost of the item and a credit with us for the cost of shipping and handling.  DO NOT OPEN THE PRODUCT:  THIS INVALIDATES THE RETURN.

 

*Order Cancellation

 

If your order is cancelled prior to shipping you will not be charged.

 

If the item has shipped you will be charged for any shipping and handling costs incurred by us.

 

*Credits

 

Credits issued by our company will post to your account within 3-5 days.  Credits are valid for 2 years from date of issue.

 
 
 
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